Customer Service via Social Media Must Match Traditional Channels
Sometimes the only way to resolve customer support issues is to use social media
Walmart's Struggle with a Successful Customer Journey
My recent in-store experience with Walmart-owned Sam's Club reminded me why I left the retailer and joined Costco a few years ago
Grocery Store Product Locator App Could Save Time
... If it worked.
Closing Accounts at LogMeIn Only Through Customer Support
Occasionally, I help out remote friends and relatives with troubleshooting computer issues. A free service from LogMeIn was my go-to application for years, but this has changed now that LogMeIn has stopped offering a free service. Since I couldn't find an obvious way to delete my LogMeIn account, I just stopped using the service.